On 28 April, 2010 - Thai Airways International Public Company Limited today announces a summary of supplementary flights and number of stranded passengers due to the European airport closures from the Icelandic volcano eruptions.
During the period 16–23 April 2010, there were 115 flight cancellations, 59 outbound and 56 inbound. With the opening of European airspace by Eurocontrol starting from 18 April 2010, THAI immediately organized extra flights to transport stranded passengers. Throughout 18-28 April 2010, THAI flew 8,656 stranded passengers to their destinations, of which 6,216 passengers were flown on the 28 supplementary flights while 2,440 flew on regular scheduled flights. Of the 28 supplementary flights, 13 were outbound and 15 were inbound.
In facilitating the stranded passengers' comfort as much as possible during their wait at Suvarnabhumi Airport, THAI coordinated with the airport authorities to arrange resting areas and Internet access for news and updates. The airline also provided food, refreshments, shower facilities, and polo-styled shirts from THAI's 50th Anniversary as well as clothing from various brand name outlets.
Starting today THAI will now operate only regular scheduled flights. Passengers are asked to visit the Thai Airways International website at www.thaiairways.com for flight details. THAI Contact Center at telephone number (24 hours): +66 02 356 1111, fax number (24 hours): +66 02 356 2222, or Email to: customer@service.thaiairways.com
